Policies

We want you to love your jewelry. If for any reason your piece isn’t right, we offer a 30-day return window on all non-custom designs for a full refund — no restocking fees.

• Custom and bespoke creations are final sale, but we keep you updated with design previews and photos during production so you’re confident before it ships.

• Next steps: To initiate a return or exchange, please email us at lilycreationshop@gmail.com with your order number and we’ll provide next steps.

• Every order ships fully insured with tracking for peace of mind.

• U.S. orders typically arrive within 2–5 business days once completed.

• We proudly ship worldwide 🌍 — international rates and delivery times are calculated at checkout.

• For security, some shipments may require a signature upon delivery.

Your jewelry is designed to last a lifetime.

• We provide a one-year warranty covering craftsmanship issues such as loose stones, clasps, or settings.

• After one year, we are happy to assist with repairs or resizing at a reasonable cost.

• Each piece comes with a Certificate of Authenticity and professional appraisal for long-term value and insurance purposes.

From first look to seeing the sparkle in real life, we aim to make luxury effortless. Our clients often say their jewelry is “even more stunning in person” and that the process is “the best experience online.” We stand by that promise.

• Personalized service: customizations available.

• Peace of mind: certified, insured, and appraised.

• Diamond quality: Only E color, VVS–VS clarity lab-grown diamonds — chosen for their brilliance, beauty, and durability.

• Attractive pricing: Comparable quality at major retailers can cost 2–3x more. We deliver exceptional value without compromising on luxury.

✨ At Lily Creations, your satisfaction and confidence are as important as the diamonds we set.